Refund Policy
​1. General Policy
All purchases made at Elevate Pilates Bar are considered final. We do not offer refunds on any classes, class packages, memberships, events, gift cards, or promotional purchases.
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2. Class Packages & Memberships
• Class credits and memberships are non-refundable and non-transferable under any circumstances, including change of mind, schedule conflicts, or relocation.
• Please ensure you are able to commit to your package before purchase.
• Class packages are valid for a limited time as stated at purchase. Expired credits cannot be extended or refunded.
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3. Cancellations & No-Shows
• You may cancel a booked class up to 12 hours before the start time without penalty.
• Late cancellations (less than 12 hours) and no-shows will result in the class being deducted from your package or a no-show fee being charged, depending on your plan.
• In the case of special workshops or events, separate cancellation policies may apply.
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4. Medical Exceptions
• In the event of a serious medical issue (e.g. injury, surgery, pregnancy), a partial extension or credit may be granted at the sole discretion of Elevate Pilates, upon presentation of a valid medical certificate.
• Refunds will not be issued, but in some cases, class credits may be frozen or rescheduled.
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5. Intro Offers & Promotions
• Introductory offers are limited to new clients only, and may not be refunded, paused, or extended.
• Promotional packages or discounts cannot be refunded, exchanged, or transferred.
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6. Gift Cards
• Gift cards are non-refundable and cannot be redeemed for cash.
• They may only be used for eligible services and products as stated at the time of purchase.
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7. Changes & Studio Cancellations
• Elevate Pilates reserves the right to cancel or reschedule classes or instructors. In such cases, your credit will be automatically returned to your account for future use.
• If the studio closes temporarily (e.g. for holidays, maintenance, or unforeseen events), your credits or memberships may be paused or extended accordingly.
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8. Contact for Exceptions
If you believe you are entitled to an exception due to extraordinary circumstances, please email us at dubai@elevepilatesbar.com within 7 days of your issue.
Disclaimer:
The content provided in these Terms & Conditions is for general informational purposes only. While we strive to ensure the accuracy and clarity of the information, nothing in this document should be considered legal advice or a substitute for consultation with a qualified legal professional. We recommend seeking independent legal counsel to ensure that your rights and obligations are properly addressed and protected