Refund Policy
1. General Policy
All purchases made at Elevate Pilates Bar are considered final. We do not offer refunds on any classes, class packages, memberships, events, gift cards, or promotional purchases.
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2. Class Packages & Memberships
• Class credits and memberships are non-refundable and non-transferable under any circumstances, including change of mind, schedule conflicts, or relocation.
• Please ensure you are able to commit to your package before purchase.
• Class packages are valid for a limited time as stated at purchase. Expired credits cannot be extended or refunded.
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3. Cancellations & No-Shows
• You may cancel a booked class up to 12 hours before the start time without penalty.
• Late cancellations (less than 12 hours) and no-shows will result in the class being deducted from your package or a no-show fee being charged, depending on your plan.
• In the case of special workshops or events, separate cancellation policies may apply.
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4. Medical Exceptions
• In the event of a serious medical issue (e.g. injury, surgery, pregnancy), a partial extension or credit may be granted at the sole discretion of Elevate Pilates, upon presentation of a valid medical certificate.
• Refunds will not be issued, but in some cases, class credits may be frozen or rescheduled.
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5. Intro Offers & Promotions
• Introductory offers are limited to new clients only, and may not be refunded, paused, or extended.
• Promotional packages or discounts cannot be refunded, exchanged, or transferred.
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6. Gift Cards
• Gift cards are non-refundable and cannot be redeemed for cash.
• They may only be used for eligible services and products as stated at the time of purchase.
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7. Changes & Studio Cancellations
• Elevate Pilates reserves the right to cancel or reschedule classes or instructors. In such cases, your credit will be automatically returned to your account for future use.
• If the studio closes temporarily (e.g. for holidays, maintenance, or unforeseen events), your credits or memberships may be paused or extended accordingly.
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8. Contact for Exceptions
If you believe you are entitled to an exception due to extraordinary circumstances, please email us at dubai@elevepilatesbar.com within 7 days of your issue.
Disclaimer:
The content provided in these Terms & Conditions is for general informational purposes only. While we strive to ensure the accuracy and clarity of the information, nothing in this document should be considered legal advice or a substitute for consultation with a qualified legal professional. We recommend seeking independent legal counsel to ensure that your rights and obligations are properly addressed and protected